Tuesday, June 10, 2008

Sallie Mae to the Rescue!!!! well...so it seems

Sallie Mae is out there advocating their commitment to the FFELP program! Whew! Because we thought FFELP was dead. Sacrificed. Non-existent.

So we called Sallie Mae to get hooked up with a Stafford loan. We went to their website, got the phone number for "Apply Now", and after 15 minutes on hold, we gave up. That must have been an anomaly. So we tried again. This time we gave up after 20 minutes. Then we directed 3 staff members to do the same. One fell asleep. One had to go to the clinic for a hurt wrist after playing solitaire for 25 minutes. And the third had to get "something to eat" after 20 minutes (staff are insubordinate sometimes).

Our observation: Sallie Mae is indeed open for business.....good luck in getting them to answer the phone!

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